Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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Unused and unworn
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In the same condition as received
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With original tags attached
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In its original packaging
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Accompanied by proof of purchase (order confirmation or receipt)
To initiate a return, please contact us at:
📧 hamnastudio1@gmail.com
📱 0308-8952889
If your return request is approved, we will provide return instructions and the return shipping address.
Items sent back without prior return approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at hamnastudio1@gmail.com so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
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Sale or discounted items
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Gift cards
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Customized or special-order products
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Personal care items
Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item, please return the original product (if eligible) and place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks or payment providers may take additional time to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at:
📧 hamnastudio1@gmail.com
Important Note
Hamna Studio sells unstitched designer dresses only.
Stitching services are not provided.